Fill out the online form via this link. The Claims Center will assess the damage and get back to you as soon as possible. You can also contact your local Claims Center if you have further questions.

You can always reach out to our Claims Center to get the status and information about your claim.

You will need to reset your phone and deactivate the following: “Find My” on an Apple device and “Find My Device” on an Android device. Furthermore, you will receive clear instructions for the return process when you receive your new phone.

Extended Warranty prolongs the manufacturer's warranty period and begins at the earliest from the expiry date of the manufacturer's warranty. Extended Warranty is valid for the agreed coverage period and includes coverage for malfunctions.

All Risk covers unforeseen and sudden damage, including liquid damage and theft. The coverage period begins on the date of delivery of the product and applies for the agreed coverage period.

You will need to reset your phone and deactivate the following: “Find My” on an Apple device and “Find My Device” on an Android device. Furthermore, you will receive clear instructions for the return process when you receive your new phone.

No, you will not receive your old phone again , but a similar.

Yes, the new phone you receive will have clear instructions and a prepaid label ready to use.

After we have registered your claim, you will receive a parcel with your new phone as soon as possible, which comes with a return label to be used when returning the claimed phone. Follow the attached instructions from the parcel and return it to the nearest parcel shop.

No worries, contact us as quickly as possible, and we will find a solution.

We will send your device back to you as soon as it has been repaired. If it is not possible to repair, we will replace it with a similar device.

Fill out the online form via this link. When you report a damage to your accessory and have to enter the IMEI or serial number, it's the IMEI or serial number of your main device (mobile phone, laptop, tablet) that you have to enter.

Before you send your device to us, it’s important that you do the following:

Sending your device for repair:
- Make a backup of your phone/tablet. Some repairs require all data to be deleted from the device. It’s a shame to lose all your photos and contacts, so remember to make a backup!
- Delete all codes (screen lock, etc.) if you don’t want to share them with us.
- If you have an iPhone/iPad/MacBook, you must disable ‘Find My/Find Devices’ on the device, otherwise, we cannot repair your device.
- If you have an Android, you must also make sure you have logged out of your Google account.
You can read more about how to ensure your device is not locked at the bottom of the page under ‘Apple iOS’ and ‘Android’. This also applies even if your device can no longer be turned on.
- If it’s a periodic fault on your device, do NOT reset your mobile. The technician needs the device’s log files to troubleshoot, and these disappear if you reset the device.
- Remember to remove any SIM cards and memory cards from the device before sending it.

Sending your device for SWAP:
Apple iOS: If you own an iPhone or iPad, first back up your data to the cloud. Then go to settings, press ‘Reset,’ and then choose ‘Erase All Content and Settings.’ After entering your code, the device will automatically delete all data and restart as if it were brand new.
Android: If you are using an Android device, first back up your data to the cloud and make sure your data is encrypted. This can be done by going into the security menu and activating the ‘Protect encrypted data’ setting. Then select ‘Reset phone,’ and the device will delete all encrypted content and restart as if it were new.

The device is now ready to be shipped.
You are always welcome to call if you have questions about your damage.

Read here about how to remove different locks from your device.
Click the links in the text for more details.

Apple iOS
1. Back up your iOS or iPadOS device. To protect your data, you should erase your data on your iOS or iPadOS device.
2. Remove the device from your Apple ID device list.
3. Remove the SIM card from your iOS or iPadOS device, if it uses one, and keep it in a safe place. If your iOS device does not use a SIM card, you should optionally contact your wireless service provider to request a new eSIM or have the service suspended.
4. Remove Screen Lock (Passcode/Face ID/Touch ID): Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and select ‘Turn Passcode Off.’ Enter your current code, and the screen lock will be removed. You can also follow Apple’s official guide here: Remove or turn off the passcode on your iPhone or iPad.

Android:
Samsung Account:
Removing your Samsung account is not the same as deleting your account. You can safely remove your account from your device without losing your data. See how here: Remove Samsung Account.

Google Account:
To remove your Google account from your device, you should follow this guide: Remove Google Account.

Android Screen Lock:
If you have an Android device, you should remove the screen lock. You can see how by clicking here.